Frequently Asked Questions
Everything you need to know about your bl-nk London shopping experience.
How long does shipping take and what are the costs?
We offer standard and express shipping worldwide. UK orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location. Shipping costs are calculated at checkout based on your delivery address.
What is your return policy?
We accept returns on unworn items with original tags attached within 14 days of delivery. Please ensure the garments are in their original condition. Sale items may be subject to different terms, which will be specified at the time of purchase.
How do I care for my bl-nk London garments?
Many of our pieces feature delicate fabrics and intricate beadwork. We recommend following the specific care label on each garment. Generally, we suggest dry cleaning or gentle hand washing in cold water to preserve the quality and longevity of our designs.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout process.
How can I find the right size for me?
Each product page features a detailed size guide to help you find your perfect fit. If you are between sizes or need specific measurements for a silhouette, our customer service team is happy to provide personalized advice.
Do you offer international duties and taxes prepaid?
For international orders, customs duties and taxes may be applied by your local authorities. These charges are the responsibility of the customer. Please check with your local customs office for more information on potential fees.